The arrival of artificial intelligence (AI) in society has sparked many hopes and concerns. Younger age tends to predict a more positive view towards the technology, while those susceptible to conspiracy beliefs are more reserved. Neophilia, or an affinity for novelty, is a trait observed among early adopters of AI. These individuals are comfortable with ambiguity and willing to experiment, which facilitates the integration and acceptance of new AI technologies in various settings.
People have correspondingly diverging views on the need for more stringent AI regulations. A recent study in New Zealand explored how personality traits and demographics are linked to the desire to regulate AI more strictly. Based on a sample of 47,951 adults, researchers found a positive correlation between support for stricter regulation and traits such as neuroticism and agreeableness and a negative one with openness to experiences, meaning those who were more open to new experiences, less neurotic, and less likely to conform were less in favor of regulating AI, perhaps out of concern that it would hamper progress.
Intellectual humility, or the awareness that one’s knowledge, opinions, and beliefs are fallible, was shown to increase people’s openness to experience and theorized to promote acceptance of ChatGPT. A team of researchers in China set out to test this hypothesis. After carrying out several studies on 943 adults, they found consistent evidence that favorable attitudes toward ChatGPT were linked to intellectual humility. Using a behavioral measure, one of the studies revealed that respondents who ranked higher on scales of intellectual humility were likelier to choose texts generated by ChatGPT. Another study demonstrated a causal link between acceptance of AI and intellectual humility, employing an experimental design and a more diverse population of participants. The final study revealed that the relationship between humility and support for regulation was mediated by openness to experiences. Researchers concluded that intellectual humility is crucial in embracing emerging AI technologies.
Fulfilling the need for immersive, engaging virtual experiences
Individuals with an affinity for novelty tend to embrace immersive, engaging virtual experiences, and multifaceted solutions oriented toward the B2B and B2C markets exist to fulfill that need. An example is Antix, which creates hyper-realistic, personalized digital humans powered by AI. The company uses cutting-edge technology to redefine interactions in digital spaces. Its B2C offerings are directed to gamers, content creators, and influencers, while gaming studios, media companies, and luxury brands are among its clients in the B2B space. Thanks to advanced AI, Antix ensures that clients’ digital twins look and feel human, demonstrating unparalleled attention to efficiency and detail. Digital twins can elevate experiences, transform interactions, and bridge the gap between the real and the virtual worlds. In essence, digital worlds come alive.
Innovation is the core message for Antix. More specifically, the concept of personal digital twins may have been around for a while, but so far, it has only lived in science fiction. Antix has captured the momentum to take a familiar yet seemingly impossible idea and turn it into reality, thanks to a vibrant community of like-minded individuals who share personality traits. Antix offers unique opportunities for collaboration and communication, bringing together people who share interests, hobbies, and outlooks on life.
Cutting-edge developments in retail and customer service
The potential of AI to overcome challenges in customer service is immense. Advanced Natural Language Understanding (ANLU) algorithms can grasp complex and technical language, allowing AI to respond to B2B queries more effectively. A B2B customer seeking to troubleshoot a complex issue or detailed product specifications will be able to interact with AI systems that respond accurately and according to the context. AI-based data platforms can integrate CRM data, social media interactions, and support tickets to provide a full view of the customer, enabling timelier and more informed support.
In B2C, AI-driven engines will offer highly personalized support and recommendations based on customer behavior. They can suggest services, products, or solutions tailored to customers’ browsing history, past purchases, and personal preferences. Emotionally intelligent AI is capable of providing empathetic interactions. For example, it can recognize frustration and adjust its responses to be more helpful and supportive.
AI in electronics, travel, and telecommunications
Moto AI is using Imagen and Gemini to help smartphone users become more productive and creative with features such as notification digests, conversation summaries, natural language search, and image creation, all with reliable responses based on Google Search. In the travel sector, Alaska Airlines is developing natural language search so travelers can avail themselves of an AI-powered conversational experience similar to interacting with a professional agent.
Bell Canada’s customizable contact centers are equipped with AI-powered agents to address callers. Agent Assist offers sentiment analysis and suggestions. AI has helped Bell save $20 million across customer operations.
AI has made significant strides in many industries, but more importantly, the technology is uniting a vibrant, global community of neophiliacs, promising even more remarkable progress in this dynamic field.
