At the start of 2020, the outbreak of coronavirus changed the way we think about technology forever. Technology, undoubtedly, became one of the most important aspects of our lives last year. From adapting to a new way of working from home using Microsoft Teams, or logging onto the latest family Zoom call – these tech trends became the ‘new norm’ for many.
Not only did technology play an integral part in helping the world adapt and face new challenges brought on by the global pandemic, but it allowed many businesses to remain open. Now more than ever, people rely on virtual interactions with colleagues, customers, and family and friends, and technology will continue to be the driving force behind these businesses and social relations.
What will the customer experience look like in 2021? For many businesses, a new digital strategy is already in place. We should anticipate that the latest tech trends are here to stay from remote working and video conferencing to productive smartphone applications and the latest virtual reality developments. These are just some of the tech trends we can expect to see in 2021.
Remote working and videoconferencing
Online messaging platforms and videoconferencing software have played a key role in keeping people connected. Businesses can conduct employee meetings, children can access schoolwork from home, and those who are isolated can contact others. Without these tools, many companies would have collapsed, education would have come to a standstill, and peoples mental health might have suffered more than it needed to. By carrying on as ‘normal’, albeit remotely, people could communicate as effectively and safely as possible as the world experienced several lockdowns.
For those who managed to avoid using a webcam or online messaging service prior to the pandemic, you’ll undoubtedly be up to speed with Microsoft Teams, Google Hangouts, and Zoom to name just a few of the videoconferencing systems that have been instrumental for remote work across the globe.
These tools help employers manage their teams through virtual meetings, and have the features to track documents and keep communication lines open. As we enter 2021, the virtual office space is here to stay for the time being and will more than likely remain well into the future.
A virtual world
Virtual reality (VR) technology has been around for some time, used in pilot training schools, the gaming industry, medicine, and now more commonly in the stock and property markets. This type of technology has taken industries to the next level and allowed work to continue throughout lockdown. A virtual world can create content and provide information in real-time, allowing people to interact and experience things as if they were there. VR technology has helped to prevent markets from crashing. With compatible VR headsets, people can continue with studies and investments. Companies such as RWinvest have been using VR technology to plan and showcase potential property investments to clients looking to invest in their future.
Getting the most out of smartphone applications
The majority of people who own a mobile phone will have numerous smartphone apps installed on their device. Whilst these applications are typically used to communicate; there are other, more productive ways we could be using them. With economic turmoil set to continue in 2021, people may become more aware of their financial situations. By downloading and using smartphone apps to cut costs, save, and perhaps invest, people are opening up the doors to a more secure future. Money making apps are becoming increasingly popular, especially as we move to a world of contactless banking, but even more so with ambitious individuals looking to use technology to their advantage.